How jobs work, safely and clearly.

Effective date: September 21, 2026

Anderson Home Services is operated by Caleb Anderson. These policies are meant to set expectations before a job starts. They are written to be practical and easy to understand, not to make the process feel formal or difficult.

Arrival times and reschedules

Unless otherwise agreed, appointments include a one-hour arrival window beginning at the scheduled start time. For example, an 11:00 AM appointment includes arrival anytime before 12:00 PM. If I expect to arrive outside that window, I will make every reasonable effort to let you know.

Appointments use a one-hour arrival window unless we agree otherwise. If I arrive after that window for a reason within my control, I will apply a discount equal to $25 or 25% of the labor charge for that visit, whichever is lower. The same discount applies if I need to reschedule a visit for a reason within my control. For projects completed over multiple visits, the discount applies separately to each affected visit rather than to the project as a whole.

Pricing format

My standard rate is $60 per hour with a one-hour minimum. Fixed quotes are available on request for clearly scoped projects. If I give you a fixed quote, that is the promised price for the agreed scope of work.

If the project changes on the day — for example, you ask to add another item that was not part of the quote — the added work is billed at my standard hourly rate. The Full Day Package is exempt from this rule because it is priced for the project day rather than a fixed item list.

Price matching

I am often willing to match a comparable furniture assembly price from IKEA, Wayfair, or another provider. Send the quote or a screenshot along with the item links and what is included, so I can compare the same scope of work. Price matches are reviewed case by case and are not guaranteed. Any matched price and the work it covers must be agreed before the appointment is confirmed.

Client help and personal safety

Occasionally a client chooses to assist with lifting, holding furniture, or moving items. There is no expectation that you help. If you do choose to participate, please use caution and only do what feels safe for you. Any voluntary participation is at your own risk, and I am not responsible for injuries caused by a client’s voluntary participation or actions.

Building access and on-site readiness

Clients are responsible for making sure I can access the job site once I arrive. This includes concierge instructions, guest authorization, elevator or loading dock reservations when needed, and any building rules that affect the work. If I will be working in a unit while the client is away, please make sure the building, concierge, roommates, or household members know I have permission to be there.

Furniture condition, missing parts, and used items

New furniture is usually straightforward when all parts and instructions are present. Used, previously assembled, relocated, or partially damaged items can be less predictable: hardware may be missing, screws may be stripped, panels may be weakened, or the original assembly may have been done incorrectly. I will use reasonable care and, when practical, can help engineer a workable solution, identify or purchase replacement hardware, or make minor adjustments. Completion still depends on the condition of the item and the parts available. I do not warranty or take responsibility for prior assembly, hidden damage, missing parts, or structural issues that existed before my work.

Repairs and repair attempts

Furniture repairs can involve uncertainty. A repair attempt may reveal that an item is more damaged than expected, cannot be fixed cleanly, or could become worse during the attempt. I will be upfront when something looks risky, but clients should understand that repair work is not always predictable and may not restore an item to like-new condition.

Tip-over restraints and safety mounts

Many dressers, wardrobes, shelving units, and similar items include tip-over restraints or safety anchors. I can install these in most situations and will let you know if the wall type or installation condition requires a specialist. I will explain any manufacturer-provided anchoring instructions and respect your decision about work in your home. If you decline anchoring, I will note that it was not installed and explain any limitations on safe use. Unanchored furniture can tip over and cause serious injury. I may be unable to complete a setup that would conflict with manufacturer safety instructions or leave an unsafe installation. Anchoring reduces risk but does not eliminate it. This policy does not waive rights or responsibilities that cannot be excluded under applicable law.

Scheduling discounts

Night Owl takes $10/hr off hourly work performed from 8pm onward, regardless of when the appointment starts. Time before 8pm is billed at the usual rate. For example, a standard hourly job from 7–9pm costs $60 for 7–8pm and $50 for 8–9pm, for $110 in labor before any other discount.

Flex Start takes $10/hr off when I choose the appointment time and may adjust it with at least 24 hours’ notice; the discount applies whether or not I make a change. Clients may opt out of an 8pm-or-later Flex Start. On a Flex Start appointment, both discounts apply to time worked from 8pm onward: $50/hr before 8pm and $40/hr from 8pm onward.

Deposits and cancellations

Most smaller jobs do not require a deposit. Larger jobs may require one to confirm the appointment. For the Full Day Package and any job estimated at 6+ hours, a client-initiated cancellation within 48 hours of the start time may result in the deposit being retained. For other deposit jobs, a client-initiated cancellation within 24 hours may result in the deposit being retained. Emergencies and reschedules can be discussed, and I will try to be reasonable when possible.

Full-day package limits

The Full Day Package blocks a full project day and may run well into the evening when the scope calls for it. It includes normal project-related expensing, but it is not unlimited hauling or disposal. Ordinary furniture boxes, packing materials, and a reasonable amount of project trash are fine. Large or unusual hauling/disposal requests may require a separate quote, extra fee, or different plan.

Scope and limits

If a task appears unsafe, outside my skillset, likely to damage the home or item, or better handled by a specialist, I may decline that portion of the work or recommend someone more appropriate. This is meant to protect the client, the property, and the project.

Questions

Feel free to reach out with any questions about the policies or how they apply to your project. I’m happy to clarify anything before you book.

Booking note: By confirming an appointment with Anderson Home Services, you agree to these Policies & Safety guidelines.